Privacy Policy

At Liz Wall House of Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, complete a consultation form, or contact us.

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1. Information We Collect

We may collect the following information:

• Name

• Contact details, including email address and telephone number

• Booking details, including appointment dates and treatments booked

• Consultation form information relevant to providing safe and appropriate treatments

• Payment information where payments or deposits are processed

• Any information you choose to provide when contacting us

Health and wellbeing information provided through consultation forms is collected only to ensure treatments are suitable and safe for you.

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2. How We Use Your Information

Your information may be used to:

• Manage and confirm your appointments

• Contact you regarding bookings, cancellations or changes

• Provide safe and personalised treatments

• Process payments and deposits

• Send appointment reminders where applicable

• Maintain accurate business records

• Respond to enquiries

We will only use your information for purposes connected with providing our services.

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3. Consultation Forms and Health Information

Before your first treatment, you may be asked to complete a consultation form. This may include information about your health, medical history, allergies, medications or treatment preferences.

This information is treated confidentially and is used only to assess suitability for treatments and provide a safe service.

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4. How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and protected from loss, misuse, unauthorised access or disclosure.

Your information may be stored securely through trusted third-party providers used for bookings, payments or consultation forms, such as booking platforms and online form providers.

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5. Sharing Your Information

We do not sell, rent or share your personal information with third parties for marketing purposes.

We may share information only where necessary with trusted service providers who help us operate our business, such as:

• Booking and appointment software providers

• Payment processing providers

• Website hosting providers

These providers are responsible for protecting your information in accordance with applicable data protection laws.

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6. Marketing Communications

If you choose to receive updates, offers or news from Liz Wall House of Wellness, we may contact you using the details you provide.

You can unsubscribe or request to stop receiving marketing communications at any time.

 

7. Cookies and Website Usage

Our website may use cookies to improve your browsing experience, understand website traffic and help us improve our services.

You can adjust your browser settings to refuse cookies if you prefer.

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8. Your Rights

Under UK data protection laws, you have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent where processing is based on consent

• Ask questions about how your information is used

To make a request, please contact us using the details below.

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9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes it was collected, including legal, accounting and insurance requirements.

Consultation forms and treatment records may be retained for an appropriate period to support client safety and professional record keeping.

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Liz Wall House of Wellness
Email: hello@lizwallhow.co.uk
 

We may update this Privacy Policy from time to time. Any changes will be posted on this page.