Refund Policy

Booking Agreement

By booking an appointment with Liz Wall House of Wellness, you acknowledge that you have read and agree to this Refund Policy, together with our Terms & Conditions

This policy is professional, client-friendly, and aligned with common practice for UK massage and wellness businesses while respecting consumers' legal rights.

Refund Policy - Liz Wall House of Wellness

At Liz Wall House of Wellness, every treatment is tailored to your individual needs and delivered with the highest standard of care. As treatments are personalised and time is reserved exclusively for you, the following refund policy applies.

Treatment Services

Refunds are not offered for treatments that have been completed.

If you have any concerns about your treatment, please let us know within 48 hours of your appointment. We value your feedback and will do our best to resolve any concerns fairly and professionally.

Deposits

Deposits are non-refundable if you cancel or reschedule your appointment with less than 24 hours' notice, or if you fail to attend your appointment.

Where 24 hours or more notice is given, your deposit can be transferred to a new appointment.

Cancellations

If Liz Wall House of Wellness needs to cancel your appointment, you will be offered the choice of:

A full refund of any deposit or payment made, or
An alternative appointment at a mutually convenient time.

Refund requests will be considered on a case-by-case basis where exceptional circumstances apply, in accordance with your statutory rights under UK consumer law.